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Terms & Conditions

These Terms & Conditions form the agreement between you (“the Client”) and Bloom With Jacqueline (“the Doula”) for the provision of antenatal, birth, and postnatal support services.

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1. Scope of Services
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The Doula provides non-medical support, which may include emotional, physical, informational, and practical assistance throughout pregnancy, labour, birth, and the postnatal period.

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The Doula does not:

  • Provide medical advice, diagnosis, or treatment

  • Perform clinical or medical tasks

  • Make decisions on behalf of the Client

All medical care remains the responsibility of the Client’s chosen healthcare providers.

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2. Booking & Payment Terms
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  • A non-refundable deposit of 50% is required to secure the Client’s booking

  • The remaining balance must be paid by 38 weeks’ gestation, unless otherwise agreed in writing

  • Payment plans may be arranged at the Doula’s discretion

Failure to pay the remaining balance by the agreed date may result in withdrawal of services.

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3. Antenatal Support
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  • The service includes two antenatal sessions, where reasonably possible

  • These sessions are intended to support preparation and informed decision-making

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  • The Doula may provide information and signposting but is not acting as a certified antenatal educator

Ongoing support is available via agreed communication channels throughout pregnancy.

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4. On-Call Period & Birth Attendance
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  • The Doula will be on call from 38 weeks’ gestation (unless otherwise agreed)

  • During this period, the Doula will remain reasonably available 24/7 and within a commutable distance

  • The Client agrees to notify the Doula in a timely manner when labour begins

The Doula will make every reasonable effort to:

  • Attend the Client within approximately 90 minutes of being called

  • Remain in attendance throughout active labour until shortly after birth

For longer labours, the Doula reserves the right to take reasonable breaks for rest and personal needs.

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5. Postnatal Support
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  • A postnatal visit is included within the agreed package

  • Additional postnatal support may be included or booked separately

  • Additional sessions are charged at the agreed rate or pre-paid package

All postnatal support is non-medical in nature.

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6. Communication
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  • The Doula is available for general communication between 8:00am and 5:00pm during pregnancy

  • During the on-call period (from 38 weeks), the Doula is available 24 hours a day for labour-related contact only

Response times may vary, but all reasonable efforts will be made to respond promptly.

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7. Client Responsibilities
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The Client agrees to:

  • Provide accurate and relevant information regarding their pregnancy and care

  • Keep the Doula informed of any significant changes

  • Contact the Doula in a timely manner when labour begins

  • Ensure full payment is made as agreed​

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8. Limitations of Liability
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While every effort is made to provide continuous support, the Doula cannot guarantee attendance at the birth due to circumstances including, but not limited to:

  • Rapid labour

  • Failure of the Client to notify the Doula in time

  • Illness, emergency, or circumstances beyond the Doula’s control

  • Hospital or institutional restrictions

In the event that the Doula is unable to attend:

  • Due to the Doula’s unavailability or error, a refund of one-third (1/3) of the total fee will be issued

  • Due to circumstances beyond the Doula’s control, or late/no notification by the Client, no refund will be provided​

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9. Alternative & Virtual Support
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​If in-person attendance is not possible, the Doula will make reasonable efforts to provide remote/virtual support, where appropriate.
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10. Cancellations & Refunds
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  • The initial deposit is non-refundable

  • If the Client cancels services after booking, any payments made may be refunded at the Doula’s discretion, minus the deposit and any services already provided

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11. Professional Boundaries
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  • The Doula will always act in the best interests of the Client within the scope of their role

  • The Doula supports the Client’s choices but does not advocate against medical staff or act as a spokesperson unless explicitly agreed in advance

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12. Agreement
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By paying the deposit, the Client confirms that they:

  • Have read and understood the Terms & Conditions

  • Agree to the scope and limitations of the Doula’s role

  • Enter into the agreement voluntarily

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