These Terms & Conditions form the agreement between you (“the Client”) and Bloom With Jacqueline (“the Doula”) for the provision of antenatal, birth, and postnatal support services.

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1. Scope of Services

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The Doula provides non-medical support, which may include emotional, physical, informational, and practical assistance throughout pregnancy, labour, birth, and the postnatal period.

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The Doula does not:

• Provide medical advice, diagnosis, or treatment

• Perform clinical or medical tasks

• Make decisions on behalf of the Client

All medical care remains the responsibility of the Client’s chosen healthcare providers.

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2. Booking & Payment Terms

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• A non-refundable deposit of 50% is required to secure the Client’s booking

• The remaining balance must be paid by 38 weeks’ gestation, unless otherwise agreed in writing

• Payment plans may be arranged at the Doula’s discretion

Failure to pay the remaining balance by the agreed date may result in withdrawal of services.

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3. Antenatal Support

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• The service includes two antenatal sessions, where reasonably possible

• These sessions are intended to support preparation and informed decision-making

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• The Doula may provide information and signposting but is not acting as a certified antenatal educator

Ongoing support is available via agreed communication channels throughout pregnancy.

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4. On-Call Period & Birth Attendance

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• The Doula will be on call from 38 weeks’ gestation (unless otherwise agreed)

• During this period, the Doula will remain reasonably available 24/7 and within a commutable distance

• The Client agrees to notify the Doula in a timely manner when labour begins

The Doula will make every reasonable effort to:

• Attend the Client within approximately 90 minutes of being called

• Remain in attendance throughout active labour until shortly after birth

For longer labours, the Doula reserves the right to take reasonable breaks for rest and personal needs.

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5. Postnatal Support

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• A postnatal visit is included within the agreed package

• Additional postnatal support may be included or booked separately

• Additional sessions are charged at the agreed rate or pre-paid package

All postnatal support is non-medical in nature.

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6. Communication

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• The Doula is available for general communication between 8:00am and 5:00pm during pregnancy

• During the on-call period (from 38 weeks), the Doula is available 24 hours a day for labour-related contact only

Response times may vary, but all reasonable efforts will be made to respond promptly.

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7. Client Responsibilities

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The Client agrees to:

• Provide accurate and relevant information regarding their pregnancy and care

• Keep the Doula informed of any significant changes

• Contact the Doula in a timely manner when labour begins

• Ensure full payment is made as agreed​

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8. Limitations of Liability

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While every effort is made to provide continuous support, the Doula cannot guarantee attendance at the birth due to circumstances including, but not limited to:

• Rapid labour

• Failure of the Client to notify the Doula in time

• Illness, emergency, or circumstances beyond the Doula’s control

• Hospital or institutional restrictions

In the event that the Doula is unable to attend:

• Due to the Doula’s unavailability or error, a refund of one-third (1/3) of the total fee will be issued

• Due to circumstances beyond the Doula’s control, or late/no notification by the Client, no refund will be provided​

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9. Alternative & Virtual Support

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​If in-person attendance is not possible, the Doula will make reasonable efforts to provide remote/virtual support, where appropriate.

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10. Cancellations & Refunds

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• The initial deposit is non-refundable

• If the Client cancels services after booking, any payments made may be refunded at the Doula’s discretion, minus the deposit and any services already provided

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11. Professional Boundaries

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• The Doula will always act in the best interests of the Client within the scope of their role

• The Doula supports the Client’s choices but does not advocate against medical staff or act as a spokesperson unless explicitly agreed in advance

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12. Agreement

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By paying the deposit, the Client confirms that they:

• Have read and understood the Terms & Conditions

• Agree to the scope and limitations of the Doula’s role

• Enter into the agreement voluntarily